Shipping & Returns

SHIPPING POLICY

 

 

Deliveries are sent via Royal Mail, Christmas time is a busy period, to ensure your package is delivered, you will be able to choose from 1st or 2nd class tracked and signed.

Dispatch time is 5 to 7 working days.

 

Please allow up to 7 working days for manufacture (not including weekends or Bank Holiday's). September - December), we may exceed 7 days manufacture - this is our busiest time of year and we thank you for your patience whilst we make your orders and deliver them freshly made. 

 

If you require goods for a specific date, please contact us and we will try to arrange this for you (there may be a small additional cost for special deliveries).

Return & Exchange Policy

Returns

  • At Ma Jolie, we hope that you will be 100% delighted with your purchase. However, should there be any reason that you are not entirely satisfied, you may return your purchase to us for a full refund provided that:

The goods are unused and in their original packaging

You tell us that you wish to return your goods within 14 working days from the date you receive your goods

You return them to us, or provide proof of postage to our address within fourteen working days from the date you receive them.

PLEASE BE AWARE, ALL PRODUCTS ARE HANDMADE, EACH PRODUCT WILL VARY SLIGHTLY IN WEIGHT,  SHAPE AND/OR COLOUR.

Returning Items 

1. This policy sets out the returns policy for goods or services purchased through the online store operated by Bymajolie.

2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.

3. Some types of goods are exempt from being returned for a refund - for instance, where you have ordered trade goods, made to order goods or personalised items (items made just for you and personalised).

4. Other types of services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g. a downloadable software product) or a gift card or gift wrapping service

5. Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.

6. Our standard returns policy entitles you to a full refund of the purchase price  if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 14 working days.Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

7. If the item you purchased is damaged on arrival,  we will provide a gift voucher code to the value of the item.

8. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. 

9. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days, generally 7 to 10 days.

10. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.

11. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).

12. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.

 

Damaged Items

We're so sorry if there is a problem with a product. We try to ensure our products are as secure as possible during transit, but our products are handmade and some contain delicate  decorations.  Please email us your order number along with a picture of the damaged item and we'll try to resolve this as quickly as possible.

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